FAQ

  • How can I activate tariff “1 minute – 1 Tetri to 5 favorite numbers” and what does it cost?
    Tariff “1 minute – 1 Tetri” is available for all Lailai subscribers. To activate tariff and add numbers dial *126# OK and follow instructions. Numbers should be added in the following format: 8 index and number.
    Call set up fee is 5 Tetri.


  • How can I activate tariff “1 – 10”?
    Tariff “1 – 10” – 1 Tetri for calls within network and 10 Tetri for all local calls is available for Lailai subscribers.
    To activate dial *011# OK and follow instruction. Call set up fee is 5 Tetri, tariff usage fee for 30 days is 1 GEL .


  • How can I activate 12 Tetri tariff for Lailai number?
    12 Tetri tariff is valid when calling to all local calls in Georgia. Dial *012# OK and activate tariff.
    Tariff validity period 30 days, activation fee 1 GEL.


  • What discount can I activate if I have Geocell credit or advance payment system number?
    Geocell credit and advance payment system subscribers can activate:
    1 Tetri on calls within network and 12 Tetri for all local calls in Georgia. Activation possible via USSD *122# OK. Tariff is valid from the second minute of talk. First minute price is 24 Tetri.


  • How can I port my number to Geocell network?
    To receive information about number portability please visit the link .

  • How can I activate SMS?
    To activate SMS service, in the SMS menu of your mobile phone enter SMS service centre number: +995779104400.


  • What service packs can I activate?

    Geocell and Lailai subscribers can activate discounted tariff packs on SMS, MMS and Mobile Internet:

    • Dial *131# OK and send 50 SMS for 1.5 GEL, 100 SMS for 2.5 GEL and 200 SMS for 1 GEL. Detailed information available, follow the link;
    • Dial *132# OK and send 200 MMS for 1.2 GEL. Detailed information on the following link;
    • Dial *135# OK, purchase Mobile Internet packs and browse through Inter et with the discounted tariff. Please visit a link;
       


  • How can I activate Mobile Internet service?
    To can activate Mobile Internet dial *106*4# OK. As you receive service parameters via SMS please save them.
    Or you can enter service parameters in your handset manually. Indicate: Internet in APN.


  • Can I transfer money from Geocell number to Lailai or vice versa?
    Money transfer service is available only for Lailai subscribers. Service is automatically activated for all Lailai subscribers. To receive detailed information about the service please follow the link.


  • How can I recover lost SIM card?
    If your SIM-card is damaged or lost and you want to retain the same GSM number, please apply to one of the Geocell sale offices. A private individual must present a personal Identification Card and an organization should present an application written on headed stationery that has either a logo or a stamp.


  • How can I view my call detailed? What should I do?
    Geocell and Lailai subscribers can receive their call detailed report upon request.
    For getting call detailed you should visit Geocell service office and have your id with you.
    Please note, that you can receive call detailed of the number that is registered on your name.
    To get information about call detailed tariffs, Geocell subscribers click here, Lailai subscibers click here.


  • I want to make number takeover from private person to organization/another person, what should I do?
    To make number takeover, please apply to one of the Geocell Sale Offices. A private person must present a personal ID and an organization should present an application written on headed stationery that has either a logo or a stamp.


  • I don not remember PIN/PUK code, how can I retrieve?
    If you have forgotten your PIN/PUK number, you can find it on your SIM card. If you lost your SIM card visit Geocell office and have your ID with you.
    Please note that you can only receive PIN/PUK of the number that is assigned to your number.


  • What discount can I use on International calls?
    Geocell advance and credit payment system subscribers can talk to all International destinations for 39 Tetri. Activation via *1365# OK. Service fee 2 GEL will be deducted from your account every 1st of next month.

    Lailai subscribers can use the most competitive International tariffs, while dialing through + and 862 to the following destinations:

    USA, Canada 0,10 GEL
    CIS    0,25 GEL
    Europe, Turkey,  Israel, China, Hong-Kong, Singapore, Japan, South Korea, South Africa 0,39 GEL


    To activate discount for 30 days, please dial *144# OK and follow instructions. Monthly fee for the first month - 2 GEL will be deducted from the account upon activation.


  • What discounts can I get when using roaming service?
    To see roaming discounts:
    • Geocell subscribers click here;
    • Lailai subscribers click here.